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There's a lesson I learned a number of years ago - and I say learned it, but I need to relearn it almost every day - called the Law of Positive Intent. The Law of Positive Intent simply says: everyone is just trying to do the best they can with the resources they have.

I want to talk to you about innovation. Not company innovation, not product innovation, but personal innovation. If we truly want to consistently innovate for our company, for our product, for our service, we need to be innovating personally.

The success of your company is driven by the success of each function within the company. While that sounds logical, very few companies really know how to measure the success of each function.