Building a Customer-Centric Culture with Dan Gingiss

One aspect that many companies fail to take into account is the way in which they serve their customers. 

For some, they simply see them as contributors to their overall bottom line, which ultimately puts more pressure on the company to constantly attract new customers. 

In this episode of The Better Leadership Team Show, I chatted with speaker and author, Dan Gingiss about the importance of adopting a customer-centric approach through offering a valuable and referable experience, which creates opportunities for higher retention rates and referrals.

Listen to this episode HERE: 

https://www.mike-goldman.com/bltshow/building-a-customer-centric-culture-with-dan-gingiss