How to create a proactive customer experience with Jeannie Walters

What is the promise you make to your customers + what are you actually doing about it = customer experience strategy. Do you have one? My latest guest on the podcast, Jeannie Walters, talks about why every business needs one, and how to do it well. 

Listen to this episode HERE:

https://www.mike-goldman.com/bltshow/how-to-create-a-proactive-customer-experience-with-jeannie-walters