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When you are able to sit at the table with your peers, set ego aside, and get to the best solution for the company that isn’t about you, that is the mark of a great team. My guest, Pam Nemec, calls this humble collaboration.

What is the promise you make to your customers + what are you actually doing about it = customer experience strategy. Do you have one? My latest guest on the podcast, Jeannie Walters, talks about why every business needs one, and how to do it well.

‘It’s hard to find good people.’ ‘Where are all the good people?’ ‘There are no good people.’ I hear this all the time. But we can’t build strong businesses working with mediocre people. So how do we find them, those good people? Simple, dig the well before you’re thirsty. I talk about what exactly that means in the latest podcast episode.

Everybody in your organization needs to feel like somebody above them cares about them. That’s what makes you feel part of a team. Leaders can do that by listening. More leadership lessons like this coming to you on the podcast this week, from fighter pilot Tammy Barlette.

I talk about surrounding myself with the right people in the latest Better Leadership Show episode.

Growth and scale are not the same thing. Trey Dunavant describes scaling as all about outpacing the average, and doing so while keeping all the wheels on the bus? I love that reframe. He unpacks it all, and how to scale sustainably, in the latest Better Leadership Show episode.

Great strategy, execution, breaking into a new market, creating a new product or a new service, etc. All those are ways to improve top and bottom growth, sure. But THE most direct, the most sustainable, the most important (often overlooked) way to drive growth? Grow your talent.

Coach Jim Johnson is in the business of developing winning players. And the first thing he’ll tell you is that true leadership is never about just winning on the court. There’s a lot more to it. Hear it all in the latest episode.

There’s ONE thing that guides all strategic decision making. Without it, your team is going to have a hard time understanding why they’re doing what they’re doing. That’s your clue. The rest is in the latest podcast episode.

A leader is someone who has followers. What can you offer that is SO valuable that they would want to follow you?

When did you last get together with your team just to learn? Not to make decisions together or to solve problems, but just to learn. Talk about books you've read, concepts you’ve learned, coach each other.

The challenge with customer responsibility usually falling under the head of sales, and employee responsibility usually falling under the head of HR, is that those are siloed organizational hierarchies that rarely interact with each other.

If you want to have a great impact on your clients, you need to start with having a great impact on your people. For that, you need to improve the talent density in your company. Here are 10 ways to help you achieve that. 

Whether it’s for accountability, or for vetting ideas, or for progressing ideas, the power of peer groups cannot be underestimated. My guest on the show talks about how leaders can best tap into the collective wisdom of one.

Do you have a leadership team bench, full of people who are ready to stand up and lead when you’re ready to grow that team, or replace somebody? Listen to this episode to find out why I think you should always think about that question.

Why should leaders care about well-being? Isn’t that every person’s job, to care about their own well-being. 

Assumption of negative intent. That’s what’s at the root of ALL harmful conflict and anger. The antidote to that is so simple, yet so powerful. Listen in to find out how I found this out the hard way.

Because you go looking for a coach, you need to ask yourself if you’re READY for it.

Are you:

• ready to read and learn the content the coach points me to?

• willing to be held accountable?

• willing to invest real dollars?

This is where you start, but there’s much more to it. Listen to the latest episode of the Better Leadership Show to learn more.

Do you follow the law of positive intent? When we’re in conflict, most of us forget all about it. But as leaders, we shouldn’t. I talk about it in the latest episode of the Better Leadership Show.

It doesn’t matter how strong or smart or resilient you are, or whether your genetics are top notch. When you get too much stress, you’re out. And as leaders, we flirt with stress all day long. Which is why I want EVERY LEADER to listen to the interview I did with Kevin Lawrence, author of the book Your Oxygen Mask First.